---
title: Client Status - Verified vs Unverified Users
description: Learn what client statuses mean in GloveBox, how the verification process works, and other common scenarios related to your client user-base.
---
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2. [Client Onboarding Resources](https://gbu.gloveboxapp.com/knowledge/client-onboarding-resources?hsLang=en)
# Client Status - Verified vs Unverified Users
## Learn what client statuses mean in GloveBox, how the verification process works, and other common scenarios related to your user-base.
In GloveBox, policyholders or prospective clients associated with your Agency can be either **invited, verified** or **unverified** based on whether they’ve confirmed ownership of their contact information. Verification helps GloveBox reliably identify users associated with your Agency and determines how their user data interacts with the platform.
---
### **How Verification Works**
- Users sign in to GloveBox via the mobile app or from your invite link using their email address or phone number.
- GloveBox sends a one-time passcode (currently a 6-digit PIN) to that contact method.
- When your client confirms the passcode, that email address and/or phone number associated with that user is authenticated and the user becomes **verified**.
---
### **Common Questions**
*Where can I monitor my clients’ verification status?*
In your GloveBoxHQ, select **Clients** from the left-hand menu and filter by desired status. Additionally, the **Insights** tab also surfaces your client base’s status & engagement trends over time.
*Why do I have unverified clients if phone or email authentication’s required to sign in?* This relates to either:
1. Records from an AMS integration where existing policyholders have not yet engaged with GloveBox.
2. Sales efforts where your GloveBox invite link has been sent, but the prospect has not yet logged in to your agency.
*My agency just started using GloveBox, why do I already have verified clients in the platform?*
Typically, this is because those users already have (or had) active policies with another agency who also uses GloveBox.
*We have a GloveBox-supported AMS integration, but cannot see any status or info on our clients.*
In this case, either the client’s phone and/or email info is missing in your AMS, or the integration itself (i.e. data mapping) needs troubleshooting.
---
### **Related Resources**
- [Why a User’s Email or Phone May Not Update in GloveBox After Changing in Your AMS](https://gbu.gloveboxapp.com/knowledge/why-a-users-email-or-phone-may-not-update-in-glovebox-after-changing-in-your-ams?hsLang=en)
- [How to Update The Email Address of a User in GloveBoxHQ](https://gbu.gloveboxapp.com/knowledge/how-to-update-the-email-address-of-a-user-in-gloveboxhq?hsLang=en)
- [Own Your Client Adoption: A Step-by-Step Game Plan to Drive Results](https://gbu.gloveboxapp.com/knowledge/own-your-adoption?hsLang=en)
- [GloveBox Quick Links (Start Here!)](https://gbu.gloveboxapp.com/knowledge/glovebox-quick-links-start-here?hsLang=en#main-content)
- [Key GloveBox Resources](https://gbu.gloveboxapp.com/knowledge/glovebox-quick-links-start-here?hsLang=en#key-glovebox-resources)
- [GloveBox Training Events](https://gbu.gloveboxapp.com/knowledge/glovebox-quick-links-start-here?hsLang=en#glovebox-training-events)
- [FAQs](https://gbu.gloveboxapp.com/knowledge/glovebox-quick-links-start-here?hsLang=en#faqs)
- [Client Onboarding Resources](https://gbu.gloveboxapp.com/knowledge/client-onboarding-resources?hsLang=en#main-content)
- [Completing Your Account Set-Up](https://gbu.gloveboxapp.com/knowledge/client-onboarding-resources?hsLang=en#completing-your-account-set-up)
- [Email Campaigns to Promote GloveBox](https://gbu.gloveboxapp.com/knowledge/client-onboarding-resources?hsLang=en#email-campaigns-to-promote-glovebox)
- [Launching and the GloveBox Rollout](https://gbu.gloveboxapp.com/knowledge/client-onboarding-resources?hsLang=en#launching-and-the-glovebox-rollout)
- [Agency Internal Process Updates](https://gbu.gloveboxapp.com/knowledge/client-onboarding-resources?hsLang=en#agency-internal-process-updates)
- [Key GloveBox Workflows](https://gbu.gloveboxapp.com/knowledge/key-glovebox-workflows?hsLang=en#main-content)
- [Managing Client Profiles and Policies](https://gbu.gloveboxapp.com/knowledge/key-glovebox-workflows?hsLang=en#managing-client-profiles-and-policies)
- [Driving Client Adoption with GloveBox](https://gbu.gloveboxapp.com/knowledge/key-glovebox-workflows?hsLang=en#driving-client-adoption-with-glovebox)
- [Resources for Agency Administrators](https://gbu.gloveboxapp.com/knowledge/key-glovebox-workflows?hsLang=en#resources-for-agency-administrators)
- [Glovebox Updates + Enhancements](https://gbu.gloveboxapp.com/knowledge/glovebox-updates-enhancements?hsLang=en#main-content)
- [Latest Release: PolicyAssist](https://gbu.gloveboxapp.com/knowledge/glovebox-updates-enhancements?hsLang=en#latest-release-policyassist)
- [Now Available: GloveBox's White Label App Offering](https://gbu.gloveboxapp.com/knowledge/glovebox-updates-enhancements?hsLang=en#now-available-gloveboxs-white-label-app-offering)
- [GloveBox and Your AMS Data](https://gbu.gloveboxapp.com/knowledge/glovebox-and-your-ams-data?hsLang=en#main-content)
- [Setting Up Your Client List By AMS](https://gbu.gloveboxapp.com/knowledge/glovebox-and-your-ams-data?hsLang=en#setting-up-your-client-list-by-ams)
- [Additional AMS Data Resources](https://gbu.gloveboxapp.com/knowledge/glovebox-and-your-ams-data?hsLang=en#additional-ams-data-resources)
- [Carrier Connections + Integrations](https://gbu.gloveboxapp.com/knowledge/carrier-connections-integrations?hsLang=en#main-content)
- [Applied EPIC SDK Data and Documents Integration](https://gbu.gloveboxapp.com/knowledge/carrier-connections-integrations?hsLang=en#applied-epic-sdk-data-and-documents-integration)
- [Book of Business Carrier Connection](https://gbu.gloveboxapp.com/knowledge/carrier-connections-integrations?hsLang=en#book-of-business-carrier-connection)
- [Policyholder Resources for ClientHub and the Mobile Apps](https://gbu.gloveboxapp.com/knowledge/policyholder-resources-for-clienthub-and-the-mobile-apps?hsLang=en)
- [Resources for GloveBox CRM Clients](https://gbu.gloveboxapp.com/knowledge/resources-for-glovebox-crm-clients?hsLang=en#main-content)
- [GloveBox CRM Account Setup](https://gbu.gloveboxapp.com/knowledge/resources-for-glovebox-crm-clients?hsLang=en#glovebox-crm-account-setup)
- [Managing Service with GloveBox CRM](https://gbu.gloveboxapp.com/knowledge/resources-for-glovebox-crm-clients?hsLang=en#managing-service-with-glovebox-crm)
- [Utilizing GloveBox CRM's Pipelines](https://gbu.gloveboxapp.com/knowledge/resources-for-glovebox-crm-clients?hsLang=en#utilizing-glovebox-crms-pipelines)
- [Building & Managing Campaigns in GloveBox CRM](https://gbu.gloveboxapp.com/knowledge/resources-for-glovebox-crm-clients?hsLang=en#building-managing-campaigns-in-glovebox-crm)
- [Using GloveBox CRM's Medicare App](https://gbu.gloveboxapp.com/knowledge/resources-for-glovebox-crm-clients?hsLang=en#using-glovebox-crms-medicare-app)
- [Integrations](https://gbu.gloveboxapp.com/knowledge/resources-for-glovebox-crm-clients?hsLang=en#integrations)
- [Agency Best Practices](https://gbu.gloveboxapp.com/knowledge/agency-best-practices?hsLang=en)
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