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GloveBox and the Applied EPIC SDK

GloveBox is excited to offer the Applied EPIC SDK Integration to our clients. This article explains what the SDK is and how it can be set up. 

What is the Applied EPIC SDK?

  • The Applied EPIC SDK offering consists of GloveBox integrating with an agency’s specific instance of EPIC via their SDK. 
    • Automates the passing of documents from the client file in EPIC into the GloveBox platform.
    • Automates the creation of auto ID cards for every customer.
    • Offering the ability to pull more robust data sets which can then be leveraged throughout the GloveBox experience.

What are the benefits of having the Applied EPIC SDK when it comes to GloveBox?

  • Automating document delivery to policyholders, alleviating the need for agency to manually upload into the GloveBox platform.
    • Reduces inbound service requests to agency
    • Ease of doing business for customers
  • Automating the creation and deliver of agency-branded auto ID cards to all customers with an active motor vehicle policy. This alleviates the need to manually upload auto ID cards to customers.
    • Reduces inbound service requests to agency
    • Ease of doing business for customers
  • Pulling more data into the GloveBox platform allows for an enhanced policyholder experience.
    • Displaying policyholder and coverage information
    • Enhancing PolicyAssist workflows

Is there an additional cost for GloveBox along with the Applied EPIC SDK? 

  • If you're interested in learning more about the Applied EPIC SDK, please contact your GloveBox point of contact. The team member you're working with will be able to share what the integration includes and disclose any specifics around pricing. 

What is the onboarding process with the Applied EPIC SDK?

First, sign up for the Integration with your GloveBox point of contact.
  • This step adds you to the GloveBox SDK waitlist, and once added, will start a 90-day guarantee for us to have your integration up and running.

Then, obtain your SOAP SDK credentials by following the steps below.

  • GloveBox will use these credentials to connect to your agency’s Applied EPIC account. In order to obtain them, you will need to request these credentials from your Applied EPIC Implementation Specialist.

  • Send a message to your Implementation Specialist requesting your credentials. You can reach your Implementation Specialist by contacting your CSM and sending them the message that's available at the bottom of this page. 

Finally, complete your GloveBox onboarding.

  • When you’re next up on the waitlist, our team will let you know we are ready to connect your data. In order to move forward, you must provide GloveBox with your SOAP SDK credentials.

  • Failure to provide GloveBox with these credentials at the time of implementation will require our team to move on to the next customer on the waitlist.

  • While we do circle back to any agencies who weren’t ready to implement, having your credentials at the ready will ensure that we’re able to onboard you without issue.

What else should I know about the Applied EPIC SDK? 

  • The API that is used by GloveBox to offer this integration is not widely accessible or known. This means that it can take time to obtain your credentials, and you may need to follow up with their team more than once. 
  • The credentials are comprised of a URL, authorization key, and database name. Examples are provided below.
    • Example URL: https://xxxxxxx.appliedonline.net/epicsdk/EpicSDK.svc
    • Example authorization key: long string of alpha-numerics
    • Example database name: ACAAAA05_PROD
  • GloveBox uses a number of API endpoints within this integration. They are:
    • Get_Client
    • Get_Contact
    • Get_Policy
    • Get_Attachment
    • Get_Line Get_Personal_Auto_Vehicle
    • Get_Personal_Auto_Driver
    • Get_Business_Auto_Vehicle
    • Get_Business_Auto_Driver
    • Get_Company
    • Get_Attachment
    • Get_Employee

For more information regarding the Applied EPIC SDK, you can check out this resource,  which houses the Applied EPIC SDK documentation. 

What information do I need to share with the Applied EPIC team?

We've put together an email template to make it easy for you. Simply copy and paste this message into your email and send it over to your Applied EPIC point of contact.

Subject: Request for Applied EPIC SDK Credentials

Hi [CSM's Name],

I hope you're doing well! I’m reaching out because we urgently need our SOAP SDK credentials to complete our GloveBox integration with Applied EPIC.

These credentials (URL, authorization key, and database name) allow GloveBox to import key information from the EPIC system, which streamlines our ability to service clients and provide them with their policy documents. 

Obtaining these credentials is the first step in the implementation process, and we'd like to get this integration set up as quickly as possible.  

Can you assist in obtaining these credentials or point me to the right person to help with securing them?

Thanks in advance. 

Best,
[Your Name]
[Your Agency Name]

For any questions or additional information regarding the Applied EPIC SDK, please contact your GloveBox Sales Representative or Customer Success Manager. 

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