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How to Enable the HawkSoft Integration for Your Agency

The GloveBox–HawkSoft integration allows your agency’s management system to securely share client and policy data directly with your GloveBox platform. To activate this connection, your agency must subscribe to the GloveBox listing in the HawkSoft Marketplace and provide your HawkSoft Agency ID.

This article explains the full process, common questions, and verification steps.

🧩 Overview

The integration between GloveBox and HawkSoft is powered through the HawkSoft Partner API.

To ensure data security and agency control, HawkSoft requires every agency to explicitly subscribe to the GloveBox listing in their Marketplace before data sharing can begin.

Without this subscription, the connection cannot be established.

⚙️ Step 1: Subscribe to the GloveBox Listing in HawkSoft Marketplace

To enable your integration, follow these steps from within your HawkSoft management system:

  1. Launch HawkSoft.
  2. Click the Setup Menu (gear icon in the top-right corner).
  3. Select “Marketplace.”
  4. Scroll down — or use CTRL + F — to find the GloveBox listing.
  5. Click “Share Data.”
  6. Agree to share your agency’s data with GloveBox.
    • This step grants permission for GloveBox to securely access your data through the HawkSoft Partner API.

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🕒 Important:

Data will become available to GloveBox through the API within approximately 24 hours after sharing is enabled.

Once subscribed, your integration setup can proceed automatically — no manual file exchange is needed.

🧠 Why the Marketplace Subscription Is Required

The subscription step serves as a security permission layer.

It ensures:

  • Your agency has authorized GloveBox to access your HawkSoft data.
  • Only subscribed agencies can connect — protecting against unauthorized data access.
  • The HawkSoft API will recognize your agency’s account as linked to GloveBox.

Without this Marketplace subscription, the integration will not function.

🧾 Step 2: Locate Your HawkSoft Agency ID

Your HawkSoft Agency ID uniquely identifies your account in the HawkSoft system.

It is required for verifying your integration setup within GloveBox.

Where to find your Agency ID:

  • On your HawkSoft login screen — visible when you first sign in.
  • In several areas throughout your system, typically displayed in account or office settings.

💡 Most agencies are already familiar with where to find this ID.

Even if not memorized, it’s easy to locate inside HawkSoft.

You’ll need to provide this ID when connecting your HawkSoft account in GloveBox.

🔒 Step 3: How GloveBox Verifies Your HawkSoft Connection

Once your agency has:

  • Subscribed in the Marketplace, and
  • Entered your Agency ID into GloveBox,

GloveBox automatically verifies the match through the HawkSoft API using a two-step validation process:

  1. Agency ID Match:

    The integration validates your entered ID against the HawkSoft Marketplace subscription record.

    If the agency isn’t subscribed, the connection will fail automatically.

  2. Office Verification (optional, via API 3.0):

    GloveBox can use HawkSoft’s Get Agency Offices endpoint to confirm expected office names, addresses, and counts.

    This ensures the ID provided belongs to the correct agency.

These checks prevent unauthorized use and guarantee your agency’s data remains secure.

🚀 Step 4: Update or Manage Your Marketplace Listing

Your agency’s team can update your GloveBox Marketplace listing if needed.

If you’d like to:

  • Refresh your listing description,
  • Add new resources, or
  • Update branding or contact info,

just reach out to the GloveBox integrations team.

We’ll coordinate updates with HawkSoft to publish your latest information.

🧰 Technical Notes for Developers

For engineering or IT teams implementing the connection:

  • Production Endpoint: https://integration.hawksoft.app/vendor/
  • API Version: 3.0 (include Version=3.0 parameter with every request)
  • Authentication:
    • Client ID / Username: Provided by HawkSoft Partner API
    • Secret Key / Password: Sent via secure email to GloveBox authorized contact

Security Recommendations from HawkSoft:

  • Validate Agency IDs against active Marketplace subscriptions.
  • Use the Get Agency Offices endpoint for cross-verification.
  • Implement logging and rate-limiting on repeated ID attempts to prevent enumeration.