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How to Update The Email Address of a User in GloveBoxHQ

 

Sometimes a team member’s email address changes and needs to be updated in GloveBoxHQ. Since login is tied to email and PIN access, there isn’t a way to simply edit the existing email. Instead, the process is to remove the old account and re-invite the user with their new email address.

Why You Can’t Edit Emails Directly

GloveBoxHQ uses email + PIN code access for login security. Because of this, an email address functions as the unique identifier for a user. For security and data integrity, it cannot be changed directly.

How to Update a User’s Email

  1. Navigate to Users in GloveBoxHQ.

  2. Locate the team member whose email needs to be updated.

  3. Remove the user from your account.

  4. Click Invite User and enter the new email address.

  5. The team member will receive an invitation at their updated email and can log in with their new credentials.

Key Takeaway

To update a user’s email address in GloveBoxHQ:

  • Remove the old account.

  • Re-invite the user with their new email address.

This ensures smooth access for your team member while maintaining the security of email-based logins.