Video Walkthrough:
PolicyAssist, GloveBox's service center, makes it easier and faster to submit service requests to your insurance agency 24/7 without needing to make a phone call.
Through PolicyAssist, you can:
-
Request documents
-
Make changes to your policy
-
Update your contact info
-
Submit miscellaneous requests 24/7
Submitting a PolicyAssist Request
-
Log into GloveBox (via Client Hub or the mobile app).
-
Tap on PolicyAssist (formerly “Request Service”).
-
Choose the type of request you need.
- Select your policy division.
- Select the effective date and the policy the request is for.
-
Confirm your contact details.
-
Enter what you need (e.g., document request, policy change, or additional details).
-
Review everything on the summary screen and hit Submit.
Please note that submitting a request via PolicyAssist does not bind any coverage. Your agency will confirm once any changes have been made effective on your policy.
Done! You’ll get an email confirming your request, and your agency will get it too. From there, they can liaise with you to confirm any next steps.
If your request pertains to a document upload, you'll receive another notification when the document is added to your account.
