---
title: Update Your Phone System Messages to Encourage ClientHub Adoption
description: Learn how to update your agency’s voicemail and hold recordings to direct clients to your digital client portal, reduce call volume, and increase platform adoption—all with simple messaging updates
---
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# Update Your Phone System Messages to Encourage ClientHub Adoption
## Turn your phone system into a self-service driver by guiding clients to your digital front door.
#### **Goal**
Enhance your phone system’s voicemail and hold recordings to drive more policyholders to use your client portal for faster service and reduce unnecessary inbound calls.
#### **Why This Matters**
Many policyholders prefer quick, self-service options for common needs like making payments, accessing documents, or submitting service requests. When your phone recordings guide them to your website’s client portal:
- You reduce call volume for your team
- Clients get faster, more convenient service
- You increase adoption and engagement with your GloveBox platform
- Your staff gains time back to focus on revenue-generating activities
- It creates a better experience, leading to stronger retention and referrals
#### **How to Complete This Update**
1. **Identify where you can update your phone messaging:**
- Hold recordings while clients are waiting to connect
- General agency voicemail
- Individual team member voicemails
2. **Use or customize one of these voicemail script options:**
**Option 1:**
*"For faster service, please visit our website at \[[agencywebsite.com](http://agencywebsite.com/)\] and click on the Client login."*
**Option 2:**
*"Need ID cards, documents, or billing info? Head to \[[agencywebsite.com](http://agencywebsite.com/)\] and use our Client Login for quick self-service."*
**Option 3:**
*"Skip the wait — visit \[[agencywebsite.com](http://agencywebsite.com/)\] and log in to our Client Portal for fast, 24/7 service."*
**Option 4:**
*"You can complete most service requests online! Go to \[[agencywebsite.com](http://agencywebsite.com/)\] and click the Client Portal login."*
3. **Update your phone system:**
- If you use a VoIP system, log in to your provider’s dashboard and upload a new recording.
- If unsure, contact your phone provider’s support team and request help updating your agency’s phone greeting or voicemail.
4. **Ask your team to update individual voicemail greetings:**
- Share this article with all staff
- Recommend they add the preferred script to their voicemail greeting
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