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Why Isn’t My Client Getting Their GloveBox Invite?

Sometimes agencies notice that a client hasn’t received their GloveBox invite email or text message. This can be frustrating during rollout, but in most cases the issue comes down to contact data or delivery settings.

This article covers the most common reasons invites don’t arrive and how to resolve them.

Common Reasons an Invite Doesn’t Arrive

1. Contact Information in AMS Is Incomplete or Incorrect

  • If a client’s email or phone number is missing or incorrect in your AMS, the invite cannot be delivered.

  • Even a small typo (e.g., .con instead of .com) will block delivery.

👉 Check the client’s record in your AMS to confirm the email and phone are accurate.

2. Duplicate Users Exist in GloveBox

  • If the client already exists under a different email/phone, the system may not send a new invite.

  • This can happen if the email/phone was changed in the AMS without being updated in GloveBox.

👉 Search GloveBoxHQ for the client’s alternate contact info to check for duplicate users.

3. Spam or Filtering by the Client’s Email Provider

  • Occasionally, invite emails are filtered into the Spam or Promotions folder.

  • This is especially common with Gmail, Outlook, or corporate firewalls.

👉 Ask the client to check their spam folder and whitelist your agency’s domain.

4. Opt-Out or Previous Unsubscribe

  • If a client unsubscribed from previous GloveBox rollout emails, they will not receive future invites.

👉 In this case, you can share your agency’s ClientHub link directly with the client so they can log in.

5. SMS Carrier Delivery Issues

  • Some mobile carriers hold or delay delivery of SMS invites, especially if sent outside normal hours.

  • In rare cases, SMS filtering may block the message.

👉 Resend the invite, or share your ClientHub link directly.

How to Solve the Problem

  1. Verify Contact Data – Make sure the client’s email and phone number are correct in your AMS.

  2. Check for Duplicates – Search GloveBoxHQ for the client’s old or alternate contact info.

  3. Resend the Invite – Once the record is corrected, resend the invite from GloveBoxHQ.

  4. Send the ClientHub Link – If the invite still doesn’t deliver, give the client your agency’s ClientHub link so they can access the app directly.

Key Takeaway

Most invite delivery issues are caused by incorrect contact info, duplicates, or spam filtering. By keeping AMS records clean and sharing your ClientHub link when needed, you can ensure clients gain access to GloveBox without delay.