White Label ClientHub Setup – Agency Instructions

Goal

This article guides agencies through the required steps to complete setup of their white-labeled ClientHub platform—ensuring a branded, seamless experience for their policyholders across web and mobile.

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Why This Matters

Your ClientHub is your digital store—it's how policyholders access documents, request service, make payments, and interact with your agency. Setting it up correctly means clients always connect with your brand (not ours), which builds trust, reduces manual service, and supports long-term retention.

Your logo, colors, subdomain, and app listings all work together to ensure your agency’s experience is front and center across all devices.

⚠️ Please Note: there is going to be back and forth to complete setting up your Apple and Google accounts on your end. If this takes longer than expected your deliver date of your White Label ClientHub could be delayed

 

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Setup Checklist

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Select ClientHub Color Option

• Review the ClientHub color options menu and select your color
• Let your Customer Success Rep know the color fitting your agency branding best

Subdomain Set Up

The subdomain will be the custom link for policyholders to log in via the web when not using a downloaded app. This link will be used on your website as well as email signatures for easy access to ClientHub

• Confirm the domain of your agency
  • EX: www.primalinsurance.io
• Once confirmed, GloveBox will provide instructions to add a sub-domain within your DNS provider or see: How to Update Your DNS Records for Your White Labeled App 

Confirm Privacy Policy

GloveBox defaults to using the same privacy policy for the GloveBox app listing and will automatically add this for your agencies app. Should you have your own Privacy Policy already in place, please let your CS rep know and we can make this update.

To complete this all GloveBox needs is confirmation of:

• Your Agency Name
• Agency Address
• Primary email for any app users to reach out to. This can be a general inbox email for your agency or the primary point of contact managing your Apple and Google accounts

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Set Up your Apple Developer Account

1. Create an Apple Developer Account
   • We suggest you use an email associated with the POC or generic Agency Email that someone can always use to login. 
   • Register for an Apple Developer account at https://developer.apple.com/programs/enroll/

1. • Pay membership fee of $99/year.
   • Provide business or individual details as required.
     • A DUNS # is required to register for a business. It can take up to 30 business days to receive a number and can be done at this link: https://www.dnb.com/en-us/smb/duns/get-a-duns.html
2. Add GloveBox as Admin
   • In the top navigation of your developer account, click 'Program resources'. Under 'Services', click “Users and Access.
   • Click the add button (+).
     • First Name: GloveBox
     • Last Name: Team
     • Email: engineering@gloveboxapp.com
     • Roles: Admin
     • Click Invite
       In the dialog that appears, enter the user’s first name, last name, and email address.
3. Enable Access to API Key (The person that created the account is the only person that can do this)
   
   • • Log into https://appstoreconnect.apple.com/
     • Click 'Users and Access' section
     • Click  'Integrations' tab
     • Click 'Request Access'
     • Click 'Generate API Key'
       
       
     • ⚠️ DO NOT DOWNLOAD the generated file, that is for the GloveBox
       
       
4. Configure your App Store Settings 

1. • Create your App Store listings including graphics and description. This section will be done once the app has been uploaded and our team will work with you on this

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Set Up Your Android Application

Creating a Google Developer account when your company host your accounts on a different provider. ie outlook, yahoo, etc…

*Note: This set can be skipped it you already have a google workspace account. Please see Create Google Play Developer Account for your next steps below. 

Step-by-Step Guide to Create a Google Account

1. Go to the Google Account Signup PageVisit accounts.google.com and click Create account > “For Work" (this is a business-oriented setup).
2. Fill in Basic Information
   • Name: Enter your business-related name (e.g., your business's public-facing name).
   • Username: Choose a Gmail address (e.g., yourbusiness@gmail.com). You cannot use your work email as the username here. If you want a custom domain email (e.g., you@yourbusiness.com), you’d need Google Workspace, which is paid and not required.
   • Password: Create a strong password.
   • Click Next.
3. Add Your work Email for Recovery
   • Google will ask for a recovery email or phone number. Enter your business email (e.g., you@yourbusiness.com).
   • This links your work email for account recovery and notifications (e.g., Play Console updates).
   • Add a phone number for verification (required; must accept SMS).
4. Complete Personal Details
   • Enter your birth date and gender (required for age verification).
   • Agree to Google’s Terms of Service and Privacy Policy.
   • Click Create Account or Next to proceed.
5. Verify Your Account
   • Google will send an OTP (one-time password) to your phone number via SMS. Enter it to verify.
   • Optionally, Google may send a confirmation email to your Outlook email. Check your inbox (and spam/junk) to confirm.
6. Set Up Contact Preferences
   • After signing in, go to your Google Account settings myaccount.google.com.
   • Under Personal info > Contact info, ensure your Outlook email is listed as the recovery or alternate email.
   • You can set it as the preferred contact email for Google Play Console later during setup.

Using the Google Account for Google Play Developer Setup

• Use this new Google Account to sign up for the Google Play Console at play.google.com/console/signup.
• During the Play Console setup, you can specify your work email as the public contact email for your developer profile. This appears on your app’s Play Store listing and is used for user communication.
  • In the Play Console, go to Settings > Developer account > Contact information and add your work email.

1. Create Google Play Developer Account
   
   • Register for a Google Play Console account at play.google.com/console.
     • We suggest you use the email associated with the POC or generic Agency Email that someone can always use to login.
     • For additional information on the Google Play Accounts visit their Getting Started Page
   • Pay the one-time registration fee (currently $25 USD).
   • Provide business or individual details as required.
     • A DUNS # is required to register for a business.
     • It can take up to 30 business days to receive a number and can be done at this link: https://www.dnb.com/en-us/smb/duns/get-a-duns.html
   • Your company will need one of the following documents:
     • A letter or noticed issued or stamped by the IRS, such as CP 575 that confirms your Employer - Identification Number (EIN)
     • A copy of the organization’s Form 8871, 8872, or 990 from the IRS website
     • A state-issued certificate of business registration or incorporation
     • Your organization’s most recent SEC filing, including Form 10-K, 10-Q, or 8-K
     • A business credit report from Experian, Equifax, or TransUnion
     • A dated letter requesting verification for a government or public agency, written on official agency letterhead
2. Add GloveBox as Admin
   • Navigate to the Google Play Console home 
     • You might have to tap on the Google Play Console logo on the top left of the screen.
     • Once you've arrived, it will look like the screen below
       
   • Click on 'Users and permissions' on the left
   • Click on 'Invite New Users'
   • Add engineering@gloveboxapp.com in the email address
   •  Select 'Account Permissions' and check the box for 'Admin (all permissions) & click 'Invite User'
     
     

     App information

     1. Navigate to the Google Play Console home (not inside of the app) Google Play Store for Business.
     • Note: You might have to tap on the "Google Play Console" logo on the top left of the screen.
     • Once you've arrived, it will look like one of the following screens

     1. Option A: Click on “Create your first app”

        

        • Follow the selections below.
          • Directions for “App Name”
            • Less than 30 characters
            • The “App Name” will show when your policyholders search for your agency on the Google Play Store.

        

     2. Option B: Click on the “App” in the middle of the screen.

     

     • You will then see this checklist below, navigate down to “Select an app category and provide contact details”

     

     • Edit the “Store listing contact details”
       • Do not fill or change anything associated to the “App Category”

     

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     Finish Setting up developer account

     

     1. Steps to verify your identity

        1. Provide Personal & Contact Information:
           • Enter your legal name and legal address.
           • Provide and verify a private email address for Google to contact you.
           • Provide and verify a contact phone number using a one-time password.
        2. Upload an ID:
           • If you don't have a pre-verified Google Payments profile, you will need to upload a clear photo of your government-issued ID, such as a driver's license, passport, or national ID.
        3. Organizational Details:
           • For an organization, you'll also need to provide the organization's name and address.
           • A valid D-U-N-S number is required for business accounts.
           • You may need to upload documents to verify the business.
        4. Submit for Review: Google will review the provided information and documents.

     2. Steps to verify your phone number

        1. Choose a verification method: Decide whether you want to receive the code via text message or a voice call.
        2. Receive the code: Click "Verify phone number" to send the 6-digit code to your phone.
        3. Enter the code: Input the 6-digit code you received into the provided field.
        4. Click Verify: Select "Verify" to complete the process.

        Troubleshooting tips

        • Check your signal: Make sure you have a strong network signal or are connected to Wi-Fi to receive the text or call.
        • Use the correct number: Ensure the phone number on your account is the correct one you are trying to verify.
        • Use alternative methods: If you don't receive the code, look for options like "More ways to verify" to get a security code on your Android phone.
        • Try later or try a different number: If you repeatedly fail to receive a text, you can try verifying again later or try using a different phone number, such as a family member's.
        • Contact support: If problems persist, consult the Google Play Console Help Center for further assistance.

     3. Steps to Verify Your Website

        1. Initiate the Request in Google Play Console: Navigate to the Account details page in the Play Console and find the section for your organization's website.
        2. Send the Verification Request: Click "Send verification request" to send a request from the Play Console to Search Console.
        3. Approve the Request in Google Search Console: Log in to Google Search Console.
        4. Access Notifications: Click the notification bell in the top right corner to view the pending request.
        5. Approve the Request: Click the message to approve the user's request to associate their Play Console account with the website property.

        Important Notes

        • Administrator Access: This process requires administrator rights for the website's property within Google Search Console.
          • This person is who originally setup the company’s website on Google.
          • See instructions below if you are not sure.
        • Exact URL: Ensure the website URL provided in the Play Console matches the exact URL of the property added to Search Console.
        • Verification Completion: Once approved in Search Console, the website is verified, and you can return to the Play Console to confirm.
3. Verify Website Domain through Google Search Console
   • This verification proves you own the domain you are listing in your app metadata.
     • The Google account used in Play Console must also have ownership of the domain in Google Search Console. If this is not the case, you will not be able to verify your website, and your app submission may be blocked or delayed.
   • How to Check if You are an Owner
     • Go to Search Console
     • Select the domain (if visible)
     • If you see data, you're likely verified
     • If you get “Access Denied” or “No permissions”, you're not added — request access. The DNS record details update are listed to re-verify the domain
     • Ex image if you are not an owner yet:
   • Solution: Add Your Email to the Verified Domain
     
     • Find out who is the admin of your domain, typically this is someone in your IT, your agency owner or a development agency. 
     • The owner of the domain and have them follow these steps to add your email as a user:
       1. Go to Google Search Console
       2. Select/Enter your domain
       3. Navigate to Settings > Users and permissions
       4. Click “Add user” and enter the Gmail address used for:
          • The Google Play Developer Account, or
          • The Google Cloud Console project
       5. Role: Set the user as Full user or Owner
   • Alternative Solution: Re-Verify the Domain Yourself

     • If you are unable to find the domain owner AND you have access to your domain’s DNS records:

       1. Go to Search Console
       2. Click "Add Property"
       3. Choose Domain verification (recommended)
       4. Copy the TXT record provided -> this is the TXT record shown in this image of the Google Search Console
       5. Add the TXT record to your DNS provider (e.g., GoDaddy, Google Domains)
       6. Return to Search Console and click Verify
4. Configure your app store settings 

1. • Create your App Store listings including graphics and description. This section will be done once the app has been uploaded and our team will work with you on this

 

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