This article covers the data relationship between GloveBox and agency customers who license the platform.
GloveBox takes the handling of policyholder data provided by agency customers extremely seriously. We have a dedicated security and privacy team that works to maintain the highest standards of data security managed within our ecosystem.
As a trusted 3rd party administrator of policyholder data provided by agency customers, its important to stay vigilant.
Defining the data relationship between GloveBox and agency customers
GloveBox is a mobile and web application that is distributed through our independent agency clients. However, Glovebox is also a (free of charge) mobile and web application that is available to any and all insurance consumers across the United States.
GloveBox has two types of data relationships
- Between GloveBox and Policyholder
- Information around this data relationship can be found here.
- Between GloveBox and Agency Customers
- This data relationship is predicated on agency customers providing policyholder data under their care, custody and control to GloveBox in conjunction with the terms of the agreed upon license agreement
The types of data addressed in the GloveBox / Agency relationship are as follows
- Data that is manually created by an agency
- Data that is provided to GloveBox via a third party system (AMS system, CRM etc.), by an agency
The types of data NOT addressed in the GloveBox / Agency relationship are as follows
- Data that is manually created by the policyholder directly
- Data that is imported from a direct carrier connection, initiated by the policyholder
What types of policyholder data does GloveBox allow agency customers to share inside the platform?
- Basic registration information such as first and last name, email address and mobile phone number
- Basic insurance carrier information such as carrier and policy type
- Insurance coverage information in relation to a policy such as coverage limits, subjects of coverage and policy effective dates
What types of policyholder data does GloveBox allow a policyholder to share with agency customers inside the platform?
- Basic registration information such as first and last name, email address and mobile phone number
- Basic insurance carrier information such as carrier and policy type
- Insurance coverage information in relation to a policy such as coverage limits, subjects of coverage and policy effective dates
What types of analytics does GloveBox collect on a policyholder in the platform?
- Usage analytics
- Type of device when using the platform (iOS, Android, web)
- Frequency of use
- Executed tasks
What types of analytics does GloveBox collect on an agency in the platform?
- Usage analytics
- Frequency of use
- Executed tasks
Does GloveBox share collected analytics with any 3rd party vendors outside the scope of platform performance?
GloveBox does not share collected analytics with any 3rd party vendors that aren’t directly tied to delivering platform performance
- An example of this is Mixpanel which is a data visualization software used internally at GloveBox
How does GloveBox use data that is provided by an agency in the platform?
GloveBox DOES NOT allow any third party to access agency provided policyholder data outside the scope of delivering platform performance
- Policyholder insurance portfolio management with agents
- Softwares to deliver communication
- Segment
- Sendgrid (email)
- Twilio (email)
What happens to policyholder data provided by an agency client if agency were to cancel their GloveBox service?
Any and all policyholder data provided by the agency is completely removed from the GloveBox platform upon cancellation date. This includes data being provided to any 3rd party vendor used in platform performance.
What rights does the policyholder have in removing their agency provided data and closing their account with GloveBox?
GloveBox adheres to state and federal laws when it comes to data protection and privacy. All iOS and Android requirements are fully met with regards to consumer data rights.
GloveBox allows a policyholder to request the complete removal of their data and shutdown of their account.
However, GloveBox as a 3rd party administrator cannot remove policyholder data provided by an agency customer. This must be removed at the agency level to adhere to security and privacy standards.
GloveBox is here to serve the insurance community with the highest levels of integrity and security. If you have any questions about policyholder data handling, please reach out to your GloveBox agency success manager or email us at support@gloveboxapp.com