GloveBox Knowledge Base
Troubleshooting
Getting Started
The Basics
Preparing For Launch: Onboarding To-Do Items
Create the ultimate digital experience
Getting started for agency teams
The Commercial Experience
Elite Agents
FAQ
Seed Phase
Introduction
Point of Contact Role
Staff Role
Growth Phase
FAQ
Connect With Your Agency
Get Help
Training & Learning Tools
Schedule Live Training
Communication
Learning & Training
Billing
Data
Agency Metrics
Client Lists
Client Data
FAQ
Troubleshooting
App Support
HQ Support
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GloveBox Knowledge Base
Troubleshooting
Getting Started
The Basics
Preparing For Launch: Onboarding To-Do Items
Create the ultimate digital experience
Getting started for agency teams
The Commercial Experience
Elite Agents
FAQ
Seed Phase
Introduction
Point of Contact Role
Staff Role
Growth Phase
FAQ
Connect With Your Agency
Get Help
Training & Learning Tools
Schedule Live Training
Communication
Learning & Training
Billing
Data
Agency Metrics
Client Lists
Client Data
FAQ
Troubleshooting
App Support
HQ Support
Troubleshooting
Basic troubleshooting steps for commonly encountered issues.
App Support
Safeco Password Reset Requirement
App user is seeing the GloveBox logo, not the agency logo, in their account.
Policyholder is not seeing their carriers/policy numbers in GloveBox.
Policyholder is seeing policy numbers that do not belong to them.
New or recently updated policy documents are not pulling into GloveBox for an existing carrier connection.
Policyholder receives an error message when connecting to a carrier.
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HQ Support
I logged into HQ, but I'm not seeing any agency or policyholder information.
I didn't receive an emailed PIN to login to HQ
I tried to accept my invite to HQ, and now my screen is completely blank.
